Shipping policy
Shipping & Delivery
Where we ship
We ship to the United Kingdom / United States / Canada.
Cost
Free standard delivery on all orders.
Dispatch
Orders are processed within 1–2 business days. Orders placed at weekends or on bank holidays are processed the next business day.
Delivery times
- UK: 5-10 business days after dispatch.
- [Other destinations]: 5-10 business days after dispatch.
These are estimates, not guarantees. Delivery can take longer during busy periods or due to customs or courier delays.
Under the Consumer Contracts Regulations 2013, if we haven't delivered within 30 days you can cancel and receive a full refund.
Tracking
You'll get a tracking number by email once your order is dispatched. Tracking can take 24–48 hours to update after you receive it.
Where your order ships from
Our products are dispatched from our supplier's facility in China. We're upfront about this so you know what to expect on delivery times.
Delayed or missing orders
If your order hasn't arrived within 14 business days of the estimated date, email hello@nonnella.com with your order number and we'll chase it. If it's genuinely lost, we'll replace it or refund you.
Incorrect addresses
Please check your delivery address at checkout. We can't be responsible for orders sent to an address entered incorrectly, though we'll always try to help.
Customs and import charges
For deliveries outside the UK, you may be charged import duties or taxes on arrival. These are set by your country's customs authority and are your responsibility. We have no control over them and can't predict the amount.
Questions?
Email hello@nonnella.com.